Terms & Conditions

UK Pack (London) Limited (we/us) whose registered office is at 20-22 Wenlock Road, London, England, N1 7GU. Registration No: 13325557.

The following Terms and Conditions constitute the entire agreement between the parties and supersede any previous agreements, warranties, representations, undertakings or understandings between the parties and may not be varied except in writing.

Preliminary Work & Prototypes

All work carried out by us is chargeable at an agreed fee.


The customer is responsible for the legality and copyright on all artwork and designs provided to us and to indemnify us on these matters. We will not print any matter in our opinion where there is a breach of copyright and of illegal nature. We retain the copyrights and intellectual properties on artwork and designs produced by us.


All pricing is subject to the sign-off of the prototype by the customer. The customer is to supply all specifications and artwork guidelines. We may charge to resolve  any errors in artwork that is not supplied correctly.

Clerical errors in quotations are subjected to correction.

All prices quoted for the goods and services are exclusive of VAT at prevailing rate.


Bespoke products are specifically manufactured to customer requirements and not refundable. A deposit is required on order and the remaining invoice balance has to be paid as per the agreed payment schedule. If you fail to pay on time we will suspend all shipments to you and reserve the rights to charge interests on the outstanding balance in accordance with Late Payments of Commercial Debts Act. We will pursue debt collection when the outstanding balance due has exceeded 30 days.

The customer shall pay all sums due under any contract without any deduction, set-off or counterclaim whatsoever.

Production Standards

We will make every effort to manufacture products to the customer’s specifications but the exact match of colours and dimensions cannot be guaranteed. All products are manufactured to tolerances as specified in the relevant PIFA Standards. 

Suitability of Goods

The customer is responsible to ensure the goods we delivered as per required specifications are suitable for the intended purposes. We cannot guarantee the customer on the suitability of our goods.

Retention of Title

The goods remain our property until the customer has paid for it and discharged all other debts owing to us. 

If the customer becomes insolvent and the goods have not been paid for in full we may take the goods back and, if necessary, enter the customer’s premises to do so.

If the customer sells the goods before they have been paid for in full the customer shall hold the proceeds of sale on trust for us in a separate account until any sum owing to us has been discharged from such proceeds.

If the customer is in breach of these terms or becoming bankrupt or insolvent we reserve the right to approach the customer’s customer and to offer goods and services directly to them, notwithstanding the fact that this will involve advising the customer’s customer that the customer is in breach or in default.


Any claim of damages, wrong delivery or loss in transit must be made within 3 days of delivery to the customer. In case of a non- delivery, a claim in writing must be made to us within 10 days of the scheduled delivery date.

Consequential Loss

We cannot be held liable to the customer for any consequential losses, costs, damages or expenses, or otherwise where direct or indirect. 

Limitation of Liabilities

We shall under no circumstances whatsoever be liable to the customer, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract, unless otherwise agreed in writing by us.

Our total liability to the customer in respect of all quantified losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall in no circumstances exceed the price of the goods.

Force Majeure

The performance of all contracts is subject to variation or cancellation by us owing to events beyond its reasonable control. We shall have no liability for any failure to deliver or late delivery in such circumstances, including but without limiting the generality of  strikes, lock outs, labour disputes, fire, accidents, breakdown of plant, delay or interruption of transport, unavailability of materials, wars, hostilities, or any local or national emergency, compliance with any order or request of a government or other public authority or force majeure of any kind.

General Lien

We shall have a general lien on all property belonging to the customer in the possession of the customer in respect of all monies due to us from the customer.


If the customer becomes insolvent (without prejudice to other remedies) then we shall have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer. Any unpaid invoices shall become immediately due for payment.


The customer may not assign or transfer its rights or obligations under any contract without our prior written consent.

No variation of the contract shall be effective unless it is in writing and agreed by us.

A person who is not a party to the contract shall not have any right to enforce its terms.

Governing Law

If any part of these terms and conditions is invalid or unenforceable then the validity of any other part of these terms and conditions will not be affected. These terms and conditions of sale and any contractual agreement between the parties shall be governed by the English Law.